Exchange Only Policy
At Essenzza, all eligible orders are covered by our exchange policy. We do not offer returns or refunds. Customers may request an exchange for an eligible item within 7 days of delivery, subject to the conditions outlined below.
Exchange Eligibility
- Items must be unused and unworn.
- Items must be in their original condition with all original tags and packaging intact.
- Items that have been washed, altered, damaged, or otherwise used are not eligible for exchange.
- Exchanges are subject to product and size availability.
How to Request an Exchange
Visit our Exchange Order page and contact our team through WhatsApp or email with your order number and the details of the item you wish to exchange.
No Returns or Refunds
We do not accept standard returns and do not provide refunds. If you are unhappy with an eligible item, you may request an exchange in accordance with this policy.
For assistance with an exchange, contact us at info@essenzza.in
